The support given for phpBB3

[SA007]

They sometimes do ignore requests ect., but sometimes they can be rude.

In reply to Oyabun1's point 1, alot of the moderator and support teams can't code php, some dont even know HTML and CSS, but they simply know there way around phpBB and are good moderators. (For proof look through: http://www.phpbb.com/community/viewtopi ... &t=1711075 at the question posed by EY).

[kenny]

It can be hard to keep a cool head sometimes, especially when faced the same questions everyday and no-one taking the time to look/search before posting Also, we're not ignoring support topics. The sheer volume of topics that come through is astounding. You can only really deal with 1 or 2 topics at a time, as some often involve doing a bit of research yourself to try and get an answer for the user. Personally, I won't answer a topic if I have no idea how to help.

Time is another factor - Right now I have a full time uni course, a girlfriend 100 miles away, regular work and I've just shifted from moderator to styles team - so I'm dual teaming at the moment. I think this week I got something like 3.5 hours sleep per night if i was lucky.

That all being said, if there are any suggestions on how support could be more efficient, handled better whatever - we will listen. Feedback is why we now have the STK and the Automated SRT

[SA007]

Thanks for that detailed reply mate.

If I have to be honest a few of the staff are crap and most of them are good, the last answer I got was go and ask the mod creator, when it was nothing to do with a mod.

[david]

Yeah, sometimes they can be stubborn in giving support, but a lot of times, it actually is about a MOD and not about an issue with a vanilla phpBB installation.